FAQ
How can I place an order?
Please use our on-line ordering cart to select the products you need. Our friendly sales team will calculate all freight charges – dependent on where you are located – then contact you with a quotation.
Alternatively, call us on (08) 8347 4880 or email sales@shopdisplaysolutions.com.au with your requirements. We will happily offer advice and guidance for a solution to your display requirements.
How long does it take for my order to be despatched & delivered?
Normally our stock items will be despatched within 48 hours.
Delivery times will be dependent on your location.
Please contact us for customised product lead times.
How will my order be delivered?
Dependent on your location, we use the most time & cost efficient method of delivery.
What is your warranty/returns policy?
If goods are damaged in transport, please photograph the damage and email us immediately. We will then replace the goods, or offer our money back guarantee.
If goods are incorrectly ordered, or you simply change your mind, we are happy to exchange or refund but all freight costs will be your responsibility and a re-stocking fee will apply.
What are your contact hours?
We can be contacted Monday to Thursday – 9:00am to 5:00pm and Friday 9:00am to 3:00pm ACST.
We are closed on all public holidays.
Do you sell direct to the public?
Yes, orders can be placed by web, email or phone.
What is your privacy policy?
We are committed to protecting and handling our customer’s privacy with utmost confidentiality.
Your personal information will be treated seriously and respectfully.
Your details will never be given to any third party, or used outside of our organisation except where necessary to facilitate delivery of your orders.
We will only use your information for:
- Emailing or posting promotional offers, specials or catalogues. If you do not wish to receive information by any of these methods, please let us know and we will remove your details from our mailing list.
- Processing and delivering your orders.
- Seeking your feedback on ways to improve our products and services so we can better understand and meet your needs.
How are measurements determined?
Measurements are determined by:
width x length x height
Width = the measurement from left to right
Length = the measurement from front to back
Height = the measurement from top to bottom
All measurements are given in millimetres – unless otherwise specified – and are outer dimensions.
Can we customise products?
Yes, we can. Contact us by phone or email, and be sure to supply us with photographs or drawings.
Do you have a minimum order value?
Yes, we have a $50.00 minimum invoice value, prior to freight & GST being added.
If you require items that total less than this amount, a $20.00 + GST administration fee will apply.